Refund Policy
Effective November 2026
Subscriptions
Pro and Studio subscriptions renew automatically through Stripe until cancelled. You can cancel at any time through the Customer Portal. Cancellation stops the next renewal; it does not automatically refund the current paid period.
Refund requests
If you believe you were charged in error, contact us within 14 days of the charge. Include the account email, invoice number, and reason for the request. We will review duplicate charges, accidental renewals, and material service failures fairly. Approved refunds are returned to the original payment method through Stripe.
What cannot be refunded
Domain registrations, renewals, transfers, premium domain purchases, and third-party AI generation usage are subject to the provider’s rules and are generally non-refundable once provisioned. These charges are separate from your Relink subscription.
Processing
Refund review normally takes up to 5 business days. The time for a refund to appear on your statement depends on Stripe and your bank. We will notify you of the outcome using the email associated with your account.
Contact
Start a refund request at support@relink.page. Include the invoice number rather than card details or other secrets.